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Shipping, Return & Exchange Policy
Shipping
We ship with FedEx and United State Postal Service.
All of our products are made to order. Orders generally take 3-5 business days to be processed, sewn, and shipped.
When an order is shipped, we will send you an email with the shipping and tracking information for the order.
Shipping Service Rates Per Order: Worldwide
The cost of shipping will be based on your preferred method of shipping and zip code, determined at the time you place your order.
Return
All of our products are made to order one at a time. We DO NOT offer refunds on our products unless it is due to an error by De Martini Globe Canvas Company. We DO offer store credit for return and exchange. If you're not satisfied with your purchase, for any reason, return the unused item in its original condition within 30 days for a store credit, less shipping costs.To return your item, please contact us, and then send your item(s) back to us for store credit, less shipping costs.
Exchange
Expenses for shipping back the return item(s) must be paid for by the customer, unless the reason for the return or exchange is due to an error by De Martini Globe Canvas. The difference in the current retail value of the return and exchange item will either be charged or refunded. Items exchanged once cannot be returned again for exchange.
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