What methods of payment do you accept?
DeMartinibags.com accepts the following payment options: Visa, MasterCard, & Paypal

Does DeMartinibags.com ship internationally?
Yes, we do ship internationally except to Japan. Please be aware that shipments outside of the United States may be subject to import duties and taxes, which are the responsibility of the customer upon receipt of the goods. Please consult your local customs office for more details about these charges.

Please understand that there is no exchange and no refunds for international orders.

How can I change my order after it’s been placed?
We aim to ship your bags within 24 hours. To cancel or change an order, you can contact us by email at onlineorder@demartinibags.com with your order number, last name, and specific changes that you want to be made. Please make sure the subject line reads 'Change Order'

How does one measure the width of the bag?
The correct measuring method is measure from seam to seam at the bottom of the bag.